Effective Date: July 2026

Thornton Heating & Sheetmetal (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for our services.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Complete our contact form
• Request an estimate
• Schedule service
• Call or email our office
• Subscribe to updates (if applicable)

Information may include:

• Name
• Phone number
• Email address
• Property address
• City
• Information about your heating, cooling, or sheet metal project
• Any additional information you choose to provide

Automatically Collected Information

Like many websites, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on our website
• Referral website
• General geographic location

This information helps us improve website performance and better understand how visitors use our website.

How We Use Your Information

We use your information to:

• Respond to inquiries
• Schedule appointments
• Provide estimates
• Deliver requested services
• Communicate regarding your project
• Improve our website
• Improve customer service
• Analyze website traffic
• Maintain website security

We will never sell your personal information.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember website preferences
• Analyze website traffic
• Improve website functionality
• Measure website performance

Most web browsers allow you to disable cookies through your browser settings if you prefer.

Google Analytics

We may use Google Analytics to better understand how visitors interact with our website.

Google Analytics may collect anonymous information such as:

• Pages visited
• Time spent on the website
• Device information
• Geographic region
• Traffic sources

This information helps us improve our website and the services we provide.

You can learn more about Google’s Privacy Policy by visiting:

https://policies.google.com/privacy

Contact Forms

When you complete a contact form on our website, the information you provide is used solely to respond to your request and provide the services you have requested.

We retain contact form submissions only as long as necessary to provide customer service or comply with legal obligations.

Third-Party Services

Our website may use trusted third-party providers to operate certain features, including:

• Website hosting
• Email services
• Analytics
• Spam prevention
• Website security
• Maps and location services

These providers only receive the information necessary to perform their services.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

• Complete requested services
• Comply with legal obligations
• Protect our legal rights
• Prevent fraud or unlawful activity

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no website or electronic transmission can be guaranteed completely secure, we continually work to protect your information.

Third-Party Links

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any website you visit.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child under 13, we will promptly delete it.

Your Choices

You may contact us at any time to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information (when legally permitted)
• Ask questions about this Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Thornton Heating & Sheetmetal
121 Hospital Drive
Ketchum, ID 83340

Phone: (208) 726-5520

If you contact us through our website, by email, or by phone, we will use your information only to respond to your inquiry and provide the services you request.